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Player Has Not Received Her Withdrawal
Later, the casino reopened the complaint, stating that they had processed the player’s withdrawal. Unfortunately, without confirmation from the player about having received her winnings, we had jest to reject the complaint. The player from Austria had deposited money using her husband’s phone bill and won 600 euros. However, after attempting owo withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according jest to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name.
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- This delay could have been due to unfinished KYC verification or a high volume of withdrawal requests.
We had explained jest to him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate. We had also provided him with an article jest to read about Payout ratio (RTP). The player decided owo stop metali playing at the casino and we, therefore, rejected the complaint as per his request.